Group policies, purchase rules and approval limits
The sentence we hear
“What is the approval limit for this purchase in this company, and which version of the rule applies?”
- The problem
HR manuals, procurement rules, SOPs and delegation-of-authority tables sit in shared drives by company, with head office holding the master. A manager in one company asks a colleague, the colleague asks head office, and the answer depends on who picks up and which version they have open.
- What changes
- Each company's manuals are loaded separately, with the group master marked, so an answer names the company, the manual and the page.
- Staff ask in Bangla or English, mixed included, and see only their own company's documents unless the group decides otherwise.
- When a policy changes, the new version is loaded and the test questions for that policy are run again.
- When the manuals do not hold the answer, it says so, and the question is logged for group HR.
- What stays with a person
- Group HR approves the content, and a named officer in each company confirms any answer that changes what a person is told or paid.
- The result
- One sourced answer across the group, and fewer calls to head office.
Draws on